Claims Process

Review our claims process

  • Claim Assignment
​When we receive your claim, it will be assigned to our claims expert. Depending on the complexity of your claim, you may work with a team of claims experts, who have experience in handling a particular aspect of your claim.
 
  •  Initial Contact
Our friendly claims expert will contact you to get the facts surrounding your loss, talk to you about your coverage, explain how your claim will be handled, identify ways to protect your property from further damage and schedule an in-person appointment if one is needed.
 
  • Claim Estimate and Evaluation
Our claims expert will determine whether the loss is covered, gather the facts, inspect and document damage, interview witnesses or other individuals who may be involved, take photos and samples (if needed), and evaluate your claim.
 
  • Resolution
We'll work with you to resolve your claim fairly either by paying your claim, or explaining why no payment would be made on your claim. When we have resolved.
 
 

 

Check Your Claim Status