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HouseOwner Takaful Category

1. If I were to have a certificate with coverage amounting to RM200,000, how much compensation would I stand to receive in the event of loss or damage to my home?

   The loss, if caused by any of the covered perils, will be paid based on the loss suffered, covered value, or market value which subject peril to excess; less the allowance for depreciation for wear & tear and under coverage penalty (if any).

   The claimant needs to provide proof/documents to support the loss/claim i.e. police report (for civil cases), photographs of the damage, quotations or invoice of repair, historical purchase invoices, technician’s report on causation (if involving electrical items), etc.

2. Can I claim for alternative accommodation or loss of rental if the house becomes uninhabitable due to an accident?

   If the loss is caused by any of the covered perils, you can claim for alternative accommodation or loss of rental under Rent Takaful; only for the duration necessary for reinstatement and subject to an amount not exceeding 10% of the total Sum Covered.

3. Can I include any renovation costs in the Sum Covered amount?

   A building in HouseOwner certificate refers to a Private Dwelling House at the premises, including all domestic offices, stables; garage, and outbuildings on the same premises used solely in connection to it and on the same premises; fixtures and fittings; walls, gates, and fences around the premises.

   Thus, the Person covered must ensure that the Sum Covered is adequate to cover the property including renovations, fixtures, and fittings inside the premises. Otherwise, in the event of loss, the claim will be subjected to a penalty of under coverage.

4. Can I claim on floor tiles that have suddenly cracked or popped up?

   The HouseOwner Takaful certificate provides cover for loss or damage to the covered property caused by the covered perils i.e. Fire, lightning, domestic explosion, aircraft, impact by a vehicle or animal, bursting or overflowing of domestic water tanks/apparatus/pipes, theft, windstorm, earthquake/volcanic eruption and flood.

   No financial assistance will be provided if the loss was not due to the above-mentioned perils.

5. Can I claim for loss or damage caused by a guest if my homestay was covered by this certificate?

   The HouseOwner/ HouseHolder Takaful certificate is for Private Dwellings only. For a homestay, the appropriate certificate to cover the property is a Fire Certificate.

6. Can I claim the cost of having to hack walls to locate and repair the damaged pipes due to a burst pipe incident in the house?

   The HouseOwner Takaful certificate provides cover for loss or damage to the covered property caused by the covered perils, in this instance — burst and overflowing of water tanks/pipes/apparatus. Since the certificate only covers the resultant damage directly caused by the covered perils, the cost to locate and repair the damaged pipes is not payable.

7. Can I make a claim for a stolen water pump that was located outside the premises?

   This certificate provides cover for theft but only if it is accompanied by an actual forcible and violent break-in into a building or any attempted threat to.

   In this instance, since the water pump is located outside the building, the loss is not admissible.

HouseHolder Takaful Category

8. Why did I not receive full compensation for jewellery lost as a result of theft?

   The total value of platinum, gold, silver articles, jewellery, and furs shall be deemed not exceeding one–third of the Total Sum Covered on Contents.

   The Value of each article is limited to 5% of the Sum Covered unless specially declared as a separate item. Hence, the loss payable is assessed based on the certificate limits.

9. How can the loss or damage of paintings or antiques be compensated?

   Works of art i.e. paintings, antiques, and the like have to be specifically declared, itemized and the value has to be mutually agreed on by both the Takaful Operator and the Certificate Owner. A Registered Valuer’s valuation can be used to determine the value of the items.

   In the event of loss or damage by covered perils, the agreed value will be used to assess the loss.

10. Can cash and currency notes kept in the house be covered?

    Unless specifically declared, cash and currency notes are excluded from coverage in the certificate.

11. Does the Householder Takaful certificate cover the certificate holder’s belongings in the event that they are stolen by a runaway maid?

    Yes, this can be covered with an additional contribution.

12. Are go-kart engines covered by the HouseHolder Takaful certificate?

    The HouseHolder Takaful certificate excludes motor vehicles and accessories; hence this is not covered by the certificate.

Other Matters

14. Who should the certificate owner refer to if there is a dispute regarding the Takaful Operator’s decision on a claim?

    The Certificate holder can refer the matter to the Ombudsman for Financial Services within 6 months from the date of the Takaful Operator’s decision.