Help & Support

Auto Assist
(24-hour Car Breakdown Assistance)
1-800-88-6491

Healthcare
(24-hour Local GL Request)
1-800-88-9998
 
Emergency Travel Helpline
(24-hour Travel & Medical Assistance)
+603-2785-6565


Download Our Apps

Enquiry

Etiqa Oneline
Operating Hours:
9:00am - 5:00pm (Monday to Friday)
Closed on Saturday, Sunday and Public Holidays
 
Complaint Management Unit
 
Policy/Certificate Servicing
 
Become Our Agent


Enquiry Form

Claims


Claim Online (General Products)

Employee Screening & Reference Check (by hiring institutions / organisations)

8:45am to 5:45pm (Monday to Thursday)
8:45am to 4:45pm (Friday) 
Closed on Saturday, Sunday, and Public Holidays
 
Document/Form to be submitted
      2. Consent Form


About Us

Etiqa Virtual Customer Service

Operating Hours:

9:00am – 4:30pm 
(Monday to Thursday)
 
9:00am – 3.30pm
(Friday)

Closed on Saturday, Sunday and Public Holiday

Video appointment must be made at least 2 hours prior to the intended appointment date and time.
 

How To Book A Video Appointment


Book Appointment Now

Etiqa Branches

Business Operating Hours
(By appointment only)
 
9:00am – 4:30pm
(Monday to Thursday)
 
9:00am – 3:30pm
(Friday)
 
Saturday/Sunday/Public Holidays*: Closed
 
*Kelantan and Terengganu to follow state working days
*Akademi Etiqa branch is closed until further notice
* Kedah and Johor Bharu
to follow HQ working days
 
You may check our branch traffic status at https://etiqa.com.my/v2/visit-us to plan your visit.
 
You are encourage to book an appointment before visiting any Etiqa branch to skip the queue via this link https://www.etiqa.com.my/appointment-app/
 

Our List of Branches

Johor Bahru

Bangunan Etiqa, 18 & 20 Jalan Susur 1, Off Jalan Tun Abdul Razak, 80000 Johor Bahru

Tel :07-226 5525
Fax : 07-223 5991

Batu Pahat

23, Tingkat Bawah, Jalan Kundang, Taman Bukit Pasir,
83000 Batu Pahat

Tel :07-432 5904
Fax : 07-432 6269

Alor Setar

Bangunan Etiqa, 1554, Jalan Kota,
05000 Alor Setar

Tel :04-733 1122
Fax : 04-733 7372

Sungai Petani

Bangunan Etiqa, 23L Jalan Kampung Baru,
08000 Sungai Petani

Tel :04-422 7955
Fax : 04-422 7525

Kota Bharu

Lot 282, Seksyen 22, Jalan Darulnaim,
15050 Kota Bharu

Tel :09-743 6500
Fax : 09-743 8500

Agency Support Center Dataran Maybank

Ground Floor, Tower B,Dataran Maybank,
No. 1 Jalan Maarof,59000 Kuala Lumpur

Tel :03-2785 4688

Customer Service Center Dataran Maybank

Ground Floor, Tower C, Dataran Maybank,
No. 1 Jalan Maarof, 59000 Kuala Lumpur

Tel :1300-13-8888
Fax : 03 2297 3800

Customer Service Center Akademi Etiqa

Ground Floor, Akademi Etiqa, 23, Jalan Melaka,
50100 Kuala Lumpur

Tel :1300-13-8888
Fax : 03-2297 3800

KL Main Branch

Level 13B, Akademi Etiqa, 23, Jalan Melaka,
50100 Kuala Lumpur

Tel : 1300-13-8888
Fax : 03-2612 5064

Melaka

Bangunan Etiqa, 350 & 351, Taman Melaka Raya 3,
Taman Melaka Raya, 75000 Melaka

Tel :06-284 1558
Fax : 06-283 7901

Seremban

395, Jalan Haruan 4/2, Pusat Commercial Oakland,
70300 Seremban

Tel :06-601 2411
Fax : 06-601 2412

Kuantan

1, Jalan Tun Ismail, 25000 Kuantan

Tel :09-515 7107
Fax : 09-514 4234

Temerloh

No. 100, Jalan Persiaran Damai 1, Damai Court
28000, Temerloh, Pahang

Tel :09 296 7781
Fax : 09 296 7396

Taiping (Sales Office)

No 35, 1st Floor Jalan Medan Saujana, 
Medan Saujana, 
34600 Kamunting Perak.


Tel :05-806 1884
Fax : 05-806 1966

Ipoh

No.5, Basco Avenue, 1 Jalan Kepayang Sungai Senam, 31400 Ipoh, Perak.

Tel: 05-249 1105
Fax: 05-241 4262

Seri Manjung Updated

No 250, Jalan PPMP 3/4,
Pusat Perniagaan Manjung Point 3, 
32040 Seri Manjung, Perak.

Tel : 05-689 3281
Fax : 05-689 3271

Kangar (Sales Office)

No 7 Tingkat 1, Jalan Arau Kangar,
Taman Simpang 3 01000 Kangar
no walk in customer)

Tel :04-977 6824
Fax : 04-977 6899

Penang Island

G-03-01, Lorong Bayan Indah 1, Bay Avenue,
11900 Bayan Lepas

Tel :04-642 2366
Fax : 04-642 4200

Penang Mainland

52, Jalan Perda Barat, Bandar PERDA,
14000 Bukit Mertajam

Tel :04-539 4800
Fax : 04-539 4808

Putrajaya

85 & 85A Ground Floor & 1st Floor, Jalan Diplomatik,
Presint 15, 62050 Putrajaya

Tel :03-8888 5240
Fax : 03-8888 5237

Federal Treasury

Government Business Unit,
No. 15,
Jalan P8G1,
Presint 8,
62000 Putrajaya

Tel :03-8861 6862 / 6772 / 6362 / 6172
Fax : 03-8861 6782

Labuan (Sales Office)

U0372 Lot 3, 1st Floor, Jalan Bunga Anggerik,
87013 WP Labuan
(no walk in customer)

Tel :087-408 041
Fax : 087-408 044

Kota Kinabalu

Lot 88, MPKK, 18, Block I, Asia City,
88000 Kota Kinabalu

Tel :088-256 830
Fax : 088-224 058

Tawau

TB4316, Lot 3, Blok 31, Ground & 1st Floor,
Fajar Complex Final Phase, Jalan Merdeka,
91000 Tawau

Tel :089-757 591
Fax : 089-757 300

Sandakan (Sales Office)

1st Floor, Lot 5, Block 11, Bandar Indah, Mile 4, North Road,
90000 Sandakan
(no walk in customer)

Tel :089-201 226
Fax : 089-211 988

Miri

Lot 1379, Ground & 1st Floor, Centrepoint Commercial Centre (Phase 2),
Jalan Kubu, 98000 Miri

Tel :085-416 619
Fax : 085-424 549

Bintulu

370, Jalan Diwarta, Parkcity Commerce Square, Phase 5,
Jalan Tun Ahmad Zaidi, 97008 Bintulu

Tel :086-335 985
Fax : 086-339 252

Sibu

47, 1st & 2nd Floor, Jalan Tuanku Osman,
96000 Sibu

Tel :084-321 546
Fax : 084-320 450

Kuching

Lot 3032 & Lot 3033, Lorong 8, Jalan Tun Ahmad Zaidi Adruce,
93200 Kuching

Tel :082-416 879
Fax : 082-416 564

Klang

No. 12 Jalan Tiara 2A/KU1, BBK Commercial Centre,
Bandar Baru Klang, 41150 Klang

Tel :03-3344 5535
Fax : 03-3344 5530

Subang Jaya

121 & 121A, Jalan SS 17/1A, 47500 Subang Jaya

Tel :03-5635 9968
Fax : 03-5621 1411

Kuala Terengganu

134-1, Jalan Sultan Zainal Abidin,
20100 Kuala Terengganu

Tel :09-630 0100
Fax : 09-622 9175

Business Insurance & Takaful

Corporate Direct & Maybank GWB Businesses

Rajdi Ahmad Tah

Head of Department

DL: +603 2785 4081

Email: rajdi.at@etiqa.com.my

Group Affinity Business

Mohd Hanafi Mohd Isa

Head of Department

DL: +603 2785 6328

Email: mohdhanafi.mo@etiqa.com.my

Kumpulan PNB & Multinational Business

Norhayati Abdul Ghafar

Head of Department

DL: +603 2785 5355

Email: yati.ag@etiqa.com.my

Etiqa Life Insurance Berhad
Group Corporate Employee Benefits

On Sim Wee

Head of Department

DL: +603 2785 5411

Email: grouplife@etiqa.com.my

Etiqa Family Takaful Berhad
Group Corporate Employee Benefits

Zetty Zabir

Head of Department

DL: +603 2785 6320

Email: zetty.z@etiqa.com.my

Broker Management

Azrul Azam Abdul Abas

Head of Department

DL: +603 2785 4081

Email: azrulazam.aa@etiqa.com.my

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