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Claims Guides

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Get quick assistance via the Claims Careline: 1-300-88-1007
For Agents
For claims via agents or workshops, click here.
To check the status of a claim, click here.

Useful Links

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Theft Claim: Documents Needed

  • Certified Copy of Police Report (mandatory)
  • Copy of Vehicle Registration Card (mandatory)
  • Copy of Insured's MyKad/ ID or Business Reg. License (if insured is a company) (mandatory)
  • Copy of Insured's Driving License (mandatory)
  • Copy of Driver's MyKad/ ID (mandatory)
  • Copy of Driver's Driving License (mandatory)
  • Vehicle Permit (applicable for commercial vehicle) (mandatory)
  • Goods Driver's License/ Public Service Vehicle License (applicable for commercial vehicle only) (mandatory)
  • Memorandum of Association (M&A) (applicable for Company's vehicle only) (optional)
  • Custom Form/Approved Permit (AP Permit) (applicable for imported car) (mandatory)

Outpatient Claim: Documents Needed

  • Police Report (applicable for Motor accident) (mandatory)
  • Medical Report (mandatory)
  • Original Medical Bills & Receipts (mandatory)

Medical Expenses/Ambulance Fees Claim: Documents Needed

  • Claim Form completed by policyholder & the attending Doctor (mandatory)
  • Original Bills & Receipt for medical expenses (mandatory)
  • Police Report (applicable for Motor accident) (mandatory)
  • Original Receipt for Ambulance fees (if applicable) (optional)

Hospitalisation Claim: Documents Needed

  • Claim Form completed by policyholder & the attending Doctor (mandatory)
  • Original Bills & Receipt (mandatory)
  • Police Report (applicable for Motor accident) (mandatory)
  • Admission / Discharge Note (mandatory)

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