Claims Guides

Contact Us

Call
Claims Careline: 1-300-88-1007
Email
Claims Careline: claims@etiqa.com.my
WhatsApp
Whatsapp No: +60327804677
Whatsapp Link: www.eti.qa/whatsapp
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For selected car claims.

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Useful Links

Premier Workshops
Panel Workshops
Panel Windscreen
e-Cleva
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Windscreen Claim: Documents Needed

  • A copy of Police Report (applicable for Motor accident) (mandatory)
  • Zoomed view of the damage or breakage BEFORE repair/replacement of the windscreen with vehicle pillars (mandatory)
  • Full view photo AFTER repair/replacement of windscreen & Vehicle's Plate No. with date imprinted (mandatory)
  • Zoomed view of the damage or breakage AFTER repair/replacement of the windscreen with vehicle pillars (mandatory)
  • Original Receipt/ Bill/Invoice with company's letter head (mandatory)
  • Photo of Chassis Number with date imprinted. (mandatory)
  • A copy of Police Report - if caused by malicious damage (mandatory)
  • Payment Instruction order/Authorization letter - if pay to non-panel workshop (provide workshop's Maybank Account No.) (mandatory)

Theft Claim: Documents Needed

  • Certified Copy of Police Report (mandatory)
  • Copy of Vehicle Registration Card (mandatory)
  • Copy of Insured's MyKad/ ID or Business Reg. License (if insured is a company) (mandatory)
  • Copy of Insured's Driving License (mandatory)
  • Copy of Driver's MyKad/ ID (mandatory)
  • Copy of Driver's Driving License (mandatory)
  • Vehicle Permit (applicable for commercial vehicle) (mandatory)
  • Goods Driver's License/ Public Service Vehicle License (applicable for commercial vehicle only) (mandatory)
  • Memorandum of Association (M&A) (applicable for Company's vehicle only) (optional)
  • Custom Form/Approved Permit (AP Permit) (applicable for imported car) (mandatory)

Outpatient Claim: Documents Needed

  • Police Report (applicable for Motor accident) (mandatory)
  • Medical Report (mandatory)
  • Original Medical Bills & Receipts (mandatory)

Medical Expenses/Ambulance Fees Claim: Documents Needed

  • Claim Form completed by policyholder & the attending Doctor (mandatory)
  • Original Bills & Receipt for medical expenses (mandatory)
  • Police Report (applicable for Motor accident) (mandatory)
  • Original Receipt for Ambulance fees (if applicable) (optional)

Hospitalisation Claim: Documents Needed

  • Claim Form completed by policyholder & the attending Doctor (mandatory)
  • Original Bills & Receipt (mandatory)
  • Police Report (applicable for Motor accident) (mandatory)
  • Admission / Discharge Note (mandatory)

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