Make a claim in minutes.

The preferred fast and easy way for getting your Personal Accident claims

Contact Us

Call
Claims Careline: 1-300-88-1007
Email
Claims Careline: claims@etiqa.com.my
Whatsapp
Claims Careline: 019-352-6479

Enquire the status of your existing Personal Accident claim

For selected Personal Accident claims

Outpatient Claim: Documents Needed

  • A copy of Police Report (applicable for Motor accident) (mandatory)
  • Medical Report (mandatory)
  • Original Medical Bills & Receipts (mandatory)

Medical Expenses/Ambulance Fees Claim: Documents Needed

  • Claim Form completed by policyholder & the attending Doctor (mandatory)
  • Original Medical Bills & Receipt for Medical expenses (mandatory)
  • A copy of Police Report (applicable for Motor accident) (mandatory)
  • Original Receipt for Ambulance fees (if applicable) (optional)

Hospitalisation Claim: Documents Needed

  • Claim Form completed by policyholder & the attending Doctor (mandatory)
  • Original Hospital Bills & Receipt (mandatory)
  • Admission/ Discharge Note (mandatory)
  • A copy of Police Report (applicable for Motor accident) (mandatory)

Permanent Disablement Claim: Documents Needed

  • Claim Form completed by policyholder & the attending Doctor (mandatory)
  • Medical Certificate (i.e. MC Slip) - applicable for temporary total disability claim (mandatory)
  • Light Duty Certificate (optional)

Death Claim: Documents Needed

  • Claim Form completed by policyholder & the attending Doctor (mandatory)
  • Death Certificate/ Burial Permit (mandatory)
  • Beneficiary's MyKad/ ID (mandatory)
  • Marriage Certificate/ Statutory Declaration of deceased's marital status (either single/ married) - Mandatory for spouse (mandatory)
  • Letter of Administration from Amanah Raya or any appointed lawyer / Surat Fara'id (optional)
  • Post Mortem Report (optional)
  • Toxicology Report (if blood test done) (optional)