Make a claim in minutes.

The preferred fast and easy way for getting your travel claims.

Contact Us

Call
Claims Careline: 1-300-88-1007
Email
Claims Careline: claims@etiqa.com.my
Whatsapp
Claims Careline: 019-650-7931

Enquire the status of your submitted travel claim

For selected travel claims.

Travel Outpatient Medical Claim: Documents Needed

  • Doctor’s Report/Medical Assessment
  • Medical Bill and Receipt

Baggage and Personal Effect/Personal Money & Travel Documents Claim: Documents Needed

  • Police Report / report issued by the relevant Authority (mandatory)
  • Original Bills of Purchase & Receipt (mandatory)
  • Currency Exchange Slips (mandatory)

Baggage Delay Claim: Documents Needed

  • Written confirmation from the Airlines or agents (mandatory)
  • Acknowledgement on the received baggage

Flight Delay Claim: Documents Needed

  • Written confirmation from the Airlines or agents on the period of delay (mandatory)
  • Original travel itinerary
  • New/updated travel itinerary
  • Copy of the boarding pass

Trip Cancellation Claim: Documents Needed

  • Medical Certificate / Cancellation Invoice (mandatory)
  • Copy of Death Certificate
  • Certified Medical Report / Letter from Medical Practitioner 
  • Weather Report / Notice from airline company on cancellation of the trip due to adverse weather
  • Confirmation on refund of flight ticket issued by airline company

Trip Curtailment Claim: Documents Needed

  • Medical Certificate / Original Receipts of all amount (mandatory)
  • Copy of Death Certificate