Help & Support

Auto Assist
(24-hour Car Breakdown Assistance)
1-800-88-6491

Healthcare
(24-hour Local GL Request)
1-800-88-9998
 
Emergency Travel Helpline
(24-hour Travel & Medical Assistance)
+603-2785-6565


Download Our Apps

Enquiry

Etiqa Oneline
Operating Hours:
9:00am - 5:00pm (Monday to Friday)
Closed on Saturday, Sunday and Public Holidays
 
Complaint Management Unit
 
Policy/Certificate Servicing
 
Become Our Agent


Enquiry Form

Claims


Claim Online (General Products)

Employee Screening & Reference Check (by hiring institutions / organisations)

8:45am to 5:45pm (Monday to Thursday)
8:45am to 4:45pm (Friday) 
Closed on Saturday, Sunday, and Public Holidays
 
Document/Form to be submitted
      2. Consent Form


About Us

Etiqa Virtual Customer Service

Operating Hours:

9:00am – 4:30pm 
(Monday to Thursday)
 
9:00am – 3.30pm
(Friday)
Closed on Saturday, Sunday and Public Holiday

Video appointment must be made at least 2 hours prior to the intended appointment date and time.
 

How To Book A Video Appointment


Book Appointment Now

Etiqa Branches

Business Operating Hours
(By appointment only)
 
9:00am – 4:30pm
(Monday to Thursday)
 
9:00am – 3:30pm
(Friday)
 
Saturday/Sunday/Public Holidays*: Closed
 
*Kelantan and Terengganu to follow state working days
*Akademi Etiqa branch is closed until further notice
* Kedah and Johor Bharu to follow HQ working days
 
You may check our branch traffic status at https://etiqa.com.my/v2/visit-us to plan your visit.
 
You are encourage to book an appointment before visiting any Etiqa branch to skip the queue via this link https://www.etiqa.com.my/appointment-app/
 

Business Insurance & Takaful

Corporate Direct & Maybank GWB Businesses

Rajdi Ahmad Tah

Head of Department

DL: +603 2785 4081

Email: rajdi.at@etiqa.com.my

Group Affinity Business

Mohd Hanafi Mohd Isa

Head of Department

DL: +603 2785 6328

Email: mohdhanafi.mo@etiqa.com.my

Kumpulan PNB & Multinational Business

Norhayati Abdul Ghafar

Head of Department

DL: +603 2785 5355

Email: yati.ag@etiqa.com.my

Etiqa Life Insurance Berhad
Group Corporate Employee Benefits

On Sim Wee

Head of Department

DL: +603 2785 5411

Email: grouplife@etiqa.com.my

Etiqa Family Takaful Berhad
Group Corporate Employee Benefits

Zetty Zabir

Head of Department

DL: +603 2785 6320

Email: zetty.z@etiqa.com.my

Broker Management

Azrul Azam Abdul Abas

Head of Department

DL: +603 2785 4081

Email: azrulazam.aa@etiqa.com.my

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