Help & Support

Auto Assist
(24-hour Car Breakdown Assistance)
1-800-88-6491

Healthcare
(24-hour Local GL Request)
1-800-88-9998
 
Emergency Travel Helpline
(24-hour Travel & Medical Assistance)
+603-2785-6565


Download Our Apps

Enquiry

Etiqa Oneline
Operating Hours:
9:00am - 5:00pm (Monday to Friday)
Closed on Saturday, Sunday and Public Holidays
 
Complaint Management Unit
 
Policy/Certificate Servicing
 
Become Our Agent


Enquiry Form

Claims


Claim Online (General Products)

Employee Screening & Reference Check

Human Capital:
Faradiba Binti Jamaluddin
Hazrul Nizam Harrith
 
8:45am to 5:45pm (Monday to Thursday)
8:45am to 4:45pm (Friday) 
Closed on Saturday, Sunday, and Public Holidays
 
Document/Form to be submitted
      2. Consent Form


About Us

Etiqa Virtual Customer Service

Operating Hours:

9:00am – 4:30pm 
(Monday to Thursday)
 
9:00am – 3.30pm
(Friday)
Closed on Saturday, Sunday and Public Holiday

Video appointment must be made at least 2 hours prior to the intended appointment date and time.
 

How To Book A Video Appointment


Book Appointment Now

Etiqa Branches

Business Operating Hours
(By appointment only)
 
9:00am – 4:30pm
(Monday to Thursday)
 
9:00am – 3:30pm
(Friday)
 
Saturday/Sunday/Public Holidays*: Closed
 
*Kelantan and Terengganu to follow state working days
*Akademi Etiqa branch is closed until further notice
* Kedah and Johor Bharu to follow HQ working days

Announcement 

All Etiqa branches nationwide are now open (except Akademi Etiqa branch) and will be operating by appointment only.


Please book an appointment before visiting any Etiqa branch.

 
The safety of our customers and staff is our utmost priority.
 
All staff at our branches are fully vaccinated, and we hope you are too, in the spirit of #kitajagakita.

Before you visit our branch, please ensure that you:

•    Do NOT have any Covid-19 symptoms
•    ARE categorised under “low risk” in the MySejahtera profile
•    Have NOT come into close contact with someone who is Covid-19 positive
•    MUST be fully vaccinated.

If you do not meet any of the above, you can opt for our Etiqa Virtual Customer Service at www.etiqa.com.my/v2/virtual/customer for more safe and convenient option

Updated

For assistance regarding insurance or takaful-related matters, kindly make a video call appointment with our Etiqa Virtual Customer Service at www.etiqa.com.my/v2/virtual/customer.
 
For any enquiries, kindly contact us at:
 
 
 
Help Support:

• Auto Assist 1-800-88-6491
• Healthcare 1-800-88-9998
• Emergency Travel Helpline +603 2785 6565
•    Claims Careline 1-300-88-1007
 
Thank you and stay safe.
 

Our List of Branches

Johor Bahru

Bangunan Etiqa, 18 & 20 Jalan Susur 1, Off Jalan Tun Abdul Razak, 80000 Johor Bahru

Tel :07-226 5525
Fax : 07-223 5991

Batu Pahat

23, Tingkat Bawah, Jalan Kundang, Taman Bukit Pasir,
83000 Batu Pahat

Tel :07-432 5904
Fax : 07-432 6269

Alor Setar

Bangunan Etiqa, 1554, Jalan Kota,
05000 Alor Setar

Tel :04-733 1122
Fax : 04-733 7372

Sungai Petani

Bangunan Etiqa, 23L Jalan Kampung Baru,
08000 Sungai Petani

Tel :04-422 7955
Fax : 04-422 7525

Kota Bharu

Lot 282, Seksyen 22, Jalan Darulnaim,
15050 Kota Bharu

Tel :09-743 6500
Fax : 09-743 8500

Agency Support Center Dataran Maybank

Ground Floor, Tower B,Dataran Maybank,
No. 1 Jalan Maarof,59000 Kuala Lumpur

Tel :03-2785 4688

Customer Service Center Dataran Maybank

Ground Floor, Tower C, Dataran Maybank,
No. 1 Jalan Maarof, 59000 Kuala Lumpur

Tel :1300-13-8888
Fax : 03 2297 3800

Customer Service Center Akademi Etiqa

Ground Floor, Akademi Etiqa, 23, Jalan Melaka,
50100 Kuala Lumpur

Tel :1300-13-8888
Fax : 03-2297 3800

KL Main (Agent Centre)

Level 12B, Akademi Etiqa, 23, Jalan Melaka,
50100 Kuala Lumpur

Tel : 1300-13-8888
Fax : 03-2612 5064

Melaka

Bangunan Etiqa, 350 & 351, Taman Melaka Raya 3,
Taman Melaka Raya, 75000 Melaka

Tel :06-284 1558
Fax : 06-283 7901

Seremban

395, Jalan Haruan 4/2, Pusat Commercial Oakland,
70300 Seremban

Tel :06-601 2411
Fax : 06-601 2412

Kuantan

31, Jalan Tun Ismail, 25000 Kuantan

Tel :09-515 7107
Fax : 09-514 4234

Temerloh

No. 100, Jalan Persiaran Damai 1, Damai Court
28000, Temerloh, Pahang

Tel :09 296 7781
Fax : 09 296 7396

Taiping (Sales Office)

2, 1st Floor, Jalan Medan Saujana 2,
34600 Kamunting, Perak.
(no walk in customer)

Tel :05-806 1884
Fax : 05-806 1966

Ipoh

64, A-C Persiaran Greentown 1, Greentown Business Centre,
30450 Ipoh

Tel :05-249 1105
Fax : 05-241 4262

Seri Manjung Updated

No 250, Jalan PPMP 3/4,
Pusat Perniagaan Manjung Point 3, 
32040 Seri Manjung, Perak.

Tel : 05-689 3281
Fax : 05-689 3271

Kangar (Sales Office)

No 7 Tingkat 1, Jalan Arau Kangar,
Taman Simpang 3 01000 Kangar
no walk in customer)

Tel :04-977 6824
Fax : 04-977 6899

Penang Island

G-03-01, Lorong Bayan Indah 1, Bay Avenue,
11900 Bayan Lepas

Tel :04-642 2366
Fax : 04-642 4200

Penang Mainland

52, Jalan Perda Barat, Bandar PERDA,
14000 Bukit Mertajam

Tel :04-539 4800
Fax : 04-539 4808

Putrajaya

85 & 85A Ground Floor & 1st Floor, Jalan Diplomatik,
Presint 15, 62050 Putrajaya

Tel :03-8888 5240
Fax : 03-8888 5237

Federal Treasury

Government Business Unit,
No. 15,
Jalan P8G1,
Presint 8,
62000 Putrajaya

Tel :03-8861 6862 / 6772 / 6362 / 6172
Fax : 03-8861 6782

Labuan (Sales Office)

U0372 Lot 3, 1st Floor, Jalan Bunga Anggerik,
87013 WP Labuan
(no walk in customer)

Tel :087-408 041
Fax : 087-408 044

Kota Kinabalu

Lot 88, MPKK, 18, Block I, Asia City,
88000 Kota Kinabalu

Tel :088-256 830
Fax : 088-224 058

Tawau

TB4316, Lot 3, Blok 31, Ground & 1st Floor,
Fajar Complex Final Phase, Jalan Merdeka,
91000 Tawau

Tel :089-757 591
Fax : 089-757 300

Sandakan (Sales Office)

1st Floor, Lot 5, Block 11, Bandar Indah, Mile 4, North Road,
90000 Sandakan
(no walk in customer)

Tel :089-201 226
Fax : 089-211 988

Miri

Lot 1379, Ground & 1st Floor, Centrepoint Commercial Centre (Phase 2),
Jalan Kubu, 98000 Miri

Tel :085-416 619
Fax : 085-424 549

Bintulu

370, Jalan Diwarta, Parkcity Commerce Square, Phase 5,
Jalan Tun Ahmad Zaidi, 97008 Bintulu

Tel :086-335 985
Fax : 086-339 252

Sibu

47, 1st & 2nd Floor, Jalan Tuanku Osman,
96000 Sibu

Tel :084-321 546
Fax : 084-320 450

Kuching

Lot 3032 & Lot 3033, Lorong 8, Jalan Tun Ahmad Zaidi Adruce,
93200 Kuching

Tel :082-416 879
Fax : 082-416 564

Klang

No. 12 Jalan Tiara 2A/KU1, BBK Commercial Centre,
Bandar Baru Klang, 41150 Klang

Tel :03-3344 5535
Fax : 03-3344 5530

Subang Jaya

121 & 121A, Jalan SS 17/1A, 47500 Subang Jaya

Tel :03-5635 9968
Fax : 03-5621 1411

Kuala Terengganu

134-1, Jalan Sultan Zainal Abidin,
20100 Kuala Terengganu

Tel :09-630 0100
Fax : 09-622 9175

Business Insurance & Takaful

Corporate Direct & Maybank GWB Businesses

Rajdi Ahmad Tah

Head of Department

DL: +603-2785 4081

Email: rajdi.at@etiqa.com.my

Etiqa Family Takaful Berhad
Group Corporate Employee Benefits

Zetty Zabir

Head of Department

DL: +603-27856320

Email: zetty.z@etiqa.com.my

Kumpulan PNB & Multinational Business

Norhayati Abdul Ghafar

Head of Department

DL: +60327854088

Email: yati.ag@etiqa.com.my

Etiqa Life Insurance Berhad
Group Corporate Employee Benefits

On Sim Wee

Head of Division
Vice President

DL: +60327855411

Email: grouplife@etiqa.com.my

Group Affinity Business

Mohd Hanafi Mohd Isa

Head of Department

DL: +60327856328

Email: mohdhanafi.mo@etiqa.com.my

Broker Management

Azrul Azam Abdul Abas

Head of Department

DL: +603-27854081

Email: azrulazam.aa@etiqa.com.my

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