Service Panel Providers

Go2U Panel Windscreen

New Etiqa authorised workshops providing:

mobile service for on-site replacement and repair of windscreens

View Go2U Panel Windscreen

Super Premier Workshops

New Etiqa authorised workshops with:

The latest equipment and tools
Highly skilled technicians
30-min approval for claims
Comfortable customer lounge

View Super Premier Workshops

Premier Workshops

Etiqa authorised workshops with:

better repair facilities
higher quality standards
faster repair time

View Premier Workshops

Panel Workshops

Etiqa authorised workshops with:

repair facilities
quality standards

View Panel Workshops

Panel Windscreen

Etiqa authorised workshops specialising in the:

Replacement of Windscreen

View Panel Windscreen

Panel For Windscreen Repair

Etiqa authorised workshops specialising in the:

Repair of Windscreen

View Panel Windscreen

Heavy Vehicles Workshops

Etiqa authorised workshops specialising in the:

repair of heavy vehicles (lorry, bus and other commercial vehicles)

View Heavy Vehicles Workshops

Motorcycle Workshops

Etiqa authorised workshops specialising in the:

repair of motorcycles

View Motorcycle Workshops

Panel Hospitals

Etiqa appointed hospitals with:

cardless admission

View Panel Hospitals

Insurers and Takaful Operators-Repairers Code of Conduct (the Code)

Bank Negara Malaysia (BNM) has introduced the Insurers and Takaful Operators-Repairers Code of Conduct (the Code) to enhance transparency, fairness, and collaboration in motor claims and repairs. The Code is a cross-sector industry-driven initiative consisting of the general insurers and takaful operators (ITOs), repairers and industry associations such as Persatuan Insurans Am Malaysia (PIAM), Malaysian Takaful Association (MTA) and the Federation of Automobile Workshop Owners’ Association of Malaysia (FAWOAM).

Key Highlights of the Code:

Mandatory Participation for Panel Repairers

Panel Repairers must comply with the Code as part of their Service Level Agreements with insurers and takaful operators (ITOs).
Non-Panel Repairers may participate voluntarily but are required to adhere to the same standards.

Dedicated Dispute Resolution

ITOs are required to establish an Internal Dispute Resolution (IDR) process to manage disputes with repairers in a fair, transparent, and efficient manner.

Improved Collaboration

The Code sets out clear terms to promote better cooperation between ITOs and repairers, ensuring faster and fairer motor claims and repair processes for customers.

This Code is designed to strengthen public trust and confidence in the motor claims process, benefiting all stakeholders involved.

For more information, refer to the full Code of Conduct below:

Insurers and Takaful Operators-Repairers Code of Conduct