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    Get quick assistance via the Claims Careline: 1-300-88-1007
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    Enquire the status of your existing Personal Accident claim

    For selected Personal Accident claims

    Check Your Claim Status

    Outpatient Claim: Documents Needed

    • A copy of Police Report (applicable for Motor accident) (mandatory)
    • Medical Report (mandatory)
    • Original Medical Bills & Receipts (mandatory)

    Medical Expenses/Ambulance Fees Claim: Documents Needed

    • Claim Form completed by policyholder & the attending Doctor (mandatory)
    • Original Medical Bills & Receipt for Medical expenses (mandatory)
    • A copy of Police Report (applicable for Motor accident) (mandatory)
    • Original Receipt for Ambulance fees (if applicable) (optional)

    Hospitalisation Claim: Documents Needed

    • Claim Form completed by policyholder & the attending Doctor (mandatory)
    • Original Hospital Bills & Receipt (mandatory)
    • Admission/ Discharge Note (mandatory)
    • A copy of Police Report (applicable for Motor accident) (mandatory)

    Permanent Disablement Claim: Documents Needed

    • Claim Form completed by policyholder & the attending Doctor (mandatory)
    • Medical Certificate (i.e. MC Slip) - applicable for temporary total disability claim (mandatory)
    • Light Duty Certificate (optional)

    Death Claim: Documents Needed

    • Claim Form completed by policyholder & the attending Doctor (mandatory)
    • Death Certificate/ Burial Permit (mandatory)
    • Beneficiary's MyKad/ ID (mandatory)
    • Marriage Certificate/ Statutory Declaration of deceased's marital status (either single/ married) - Mandatory for spouse (mandatory)
    • Letter of Administration from Amanah Raya or any appointed lawyer / Surat Fara'id (optional)
    • Post Mortem Report (optional)
    • Toxicology Report (if blood test done) (optional)

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