Etiqa Logo

Risk, Advice & Protect

Introduction

eRAP Logo

Etiqa Risk Advice and Protect (eRAP) provides analyzing, assessing, preventing, reducing, and controlling risk exposures services that business operations of a company may encounter. This will enable companies to have a better understanding of their risks before deciding on coverage that is suitable for protecting their business operations.

These services are provided by Etiqa’s in-house Risk Engineers and Risk Advisors, while third-party specialized services that are technical in nature will be recommended in accordance to the requirements of the assessed risks.

Step 1

Risk Engineers & Risk Advisors

Etiqa’s Technical & Risk Management Services (TRMS) department are made up of Risk Engineers qualified in different fields of engineering, while our Risk Advisors comprise of selected personnel from various business units that are skilled in providing general insurance product consultation, and who have been trained by Etiqa’s own TRMS department with the technical know-how in providing sound risk advice.

Step 2

Target Market

Currently, the Risk Advice and Protect (RAP) services are offered to Etiqa’s existing clients. However, companies that are seeking risk mitigation services or alternative advice in industries such as, manufacturing, power plants, oil & gas, aviation, marine, construction, telecommunication, agriculture as well as any business operations that are exposed to potential operational risks, can greatly benefit from the service that Etiqa has to offer.

Step 3

Approach

RAP services will be conducted by Etiqa’s Risk Engineers & Risk Advisors (and/or by third parties where necessary) at the respective client’s business operations. Any risk assessment report requested will be subjected to terms and conditions.

Coverage

What's covered?

Risk Control Consultation

Evaluation of risk exposures and safety procedures

Perform loss control surveys of property & risk control measures

Advise clients on best practices in risk mitigation and safety management strategies

Perils Exposure Consultation

Fire Insurance perils identification

To advise best suited perils for the insurable property or assets

Lightning Protection Consultation

Lightning protection assessment (Klang Valley only)

Site evaluation by lightning protection consultants

Infrared Thermography Survey

Non - destructive testing

Electrical survey – on the thermal projection of electrical systems

Mechanical survey – on thermal projection of mechanical systems

Structural survey – identifying heat projected structures

Site evaluation by licensed Infrared Thermography consultants

Fire Protection Systems Workshop

Identify fire protection systems available

Review function and operation of the fire protection systems available

Identify deficiencies if any

Maintenance, inspection and testing as per industry best practices

Fire Fighting Familiarization Training

Basic principles of fire fighting

Basic usage of the fire protection systems available

Nasihat Risiko & Perlindungan Etiqa

Maklumat Hubungan

Call

For general enquiry, kindly refer to:

General Enquiry: erap@etiqa.com.my

Email

For specific enquiry, kindly refer to;

Corporate Business Risk Advisory

Muhammad Ekhwan Ibrahim

Head of Department

+603-2785 4076

ekhwan.i@etiqa.com.my

Customer Care (Mon-Fri, 9am-5pm)

1300-13-8888

24/7 Roadside Assistance

1800-88-6491

Guarantee Letter (GL) Request

1800-88-9998

Emergency Travel Assistance

+603-2785-6565

Claims Careline

1300-88-1007

© 2025 Etiqa. All Rights Reserved.